The most important information you will need if you travel with us…
What is a proposed trip?
Proposed trips are predefined itineraries we recommend for you. You can either take one of them or use them as a starting point for a suit-tailored trip. Please, note that in the latter case if there are significant modifications, our offer will be regarded as a private (suit-tailored) tour and different fee may apply.
What is a public or publicly available trip?
From time to time, we make some of our proposed trips available for anyone at predefined starting dates. Anyone, who wishes to travel with us can join these trips given s/he accepts all terms and conditions regarding that particular trip. Please note that for public trips no modification of the itinerary, accommodation style or that of the starting date is possible, however single accommodation can be available.
One of your proposed or public trips is just perfect for me and/or for my friends/family. What should I do?
Make sure you read through and accept our ‘Terms and conditions’ and all the conditions included in the tour description. Then e-mail us with the following info: the date of your arrival, number of people in the group, data for each participant (name, nationality, date of birth), room allocation (i.e. number of double and single rooms you need) and contact details. We will soon contact you with further details and/or pre-confirmation of your booking.
I would like to travel with Lahcen Morocco Tours but not any of your proposed trips are perfect for me. Can you help me to make a customized trip?
Sure, we can. Based on your needs and requirements we are happy to make a special trip customized to your needs (so called private or suit-tailored trip). Let us know: WE’VE GOT PLANS FOR YOU AND ANY DREAM WILL DO.
How can I pay?
Currently there are two options for paying us. You can either pay via bank transfer or send us money via Western Union or Moneygram. The last instalment of the tour fee (20% of the total fee) can also be paid in cash at the beginning of the tour.
Do I have to pay an advance payment?
Yes, 40% of the total price (including e.g., additional charge for single room or pre- or post-stay) should be paid at the time of booking. (No confirmation is possible before we receive the first advance.) Another 40% (adding up to 80%) should be paid (received by us) 30 days before the tour starts. As for the rest, we should either receive it two days before the tour starts or it should be paid to the tour leader in cash at the beginning of the tour. Please note that without paying for the total price you cannot participate in the tour, even if you paid for any or both of the advance payments. Thanks for your understanding.
I was to go, paid in advance but can’t make it finally. What can I do?
If you wish to cancel the tour you booked, please inform us as soon as possible. Please note that in case of cancellation we are forced to charge you a so-called service fee, which is a percentage of the total tour fee as follows: within 60-36 days 10%, within 35-30 days 40%, within 29 days or in case of no-show 100%. In case you decide to cancel your trip more than 60 days before departure, all fees already paid will be reimbursed after deducting costs of receiving and reimbursing your payment. Nevertheless, depending on the type of the tour and the timing of cancellation, we might be able to reschedule your tour in order to minimise your costs of the cancellation.
For my personal expenses should I take cash, travel cards or credit/debit cards with me?
It is absolutely up to your preferences. Many currencies (EUR, USD, GBP etc.) are changed in the banks, exchange offices or even in the hotels, however exchange rates may vary. EURO and USA can be changed in the banks (in cities) as well. To withdraw cash ATM machines are also available in cities.
When is the best time for visiting Morocco?
The best time to visit Morocco is March-April and September-October. However, if you wish to avoid the high season (with higher rates and lots of fellow tourists), we recommend to take a trip in other periods, and rather be prepared for colder or hotter weather (depending on the season). (Please note, that due to climate extremities in the inland, we do not propose to take Sahara tours in the summer and High Atlas tours in the winter.)
What is the time difference in Morocco?
Time zone in Morocco is UTC/GMT+1. Note: on October 26, 2018 Daylight Saving Time (DST) was abolished in Morocco and the country moved to UTC/GMT+1 year-round. However, during Ramadan clocks are set back by one hour (to GMT).
Do I need a visa to enter Morocco?
For citizens from (most of) the European Union, United States and Canada no visa is required for a stay of up to 90 days. However, depending on your nationality, your passport has to be valid for at least three or six months after date of entry to Morocco and you should also have a return ticket. Before coming to Morocco (or even before booking with us) please check visa requirements for citizens of your country or ask the nearest Moroccan consulate or embassy.
Do I need to take any vaccination before travelling to Morocco?
No obligatory vaccinations are required for visitors from most countries (except those where yellow fever exists) to enter the country. However, vaccination against hepatitis A and B and typhoid is recommended. Before arriving, please check with your local vaccination centre for the latest information.
Do I need to take an electricity adaptor with me?
Moroccan electricity network is of 220V and the socket-outlets are of European type. International adaptors are very hard to find within the country, so we advise you to bring your own if you need one.
Is it common to give a tip in Morocco?
Yes, Morocco is a tipping country, i.e. tips are regarded as essential means of supplementing income and are of great significance for those working in many sectors (incl. tourism). So, if you are satisfied with the services during your tip, feel free to give a tip (in cafés and restaurants, for porters, drivers, muleteers, your guide etc.), it will be surely appreciated.